Customer Service

Howdy! Whether you live in Texas or are Texan at heart, thank you for visiting us!

About Us

Here’s information About Us.

Contact Us

For information on how to get ahold of us, please see the Contact Us page.

Our Mission

The mission of Texas Crazy is simple: to help you celebrate Texas. Browse TexasCrazy.com to explore this great state: the rich heritage, present delights and its bright future!

Family Friendly

All information and products on this website are intended to be pro-Texas and family friendly. The orientation of Texas Crazy is that all our website content is designed to be comfortably discussed at the dinner table with kids present. Please let us know if you think we fail to meet that standard at any time.

Security

Comodo SecuredYour personal information remains confidential with us when you use our website with our high grade 256 bit encrypted secure socket layer (SSL) security technology. As you browse our site, you will see a green bar or padlock and “https” instead of “http” in your browser’s address field.

If you would rather mail your order to us, you may use our printable order form and enclose your check, money order or credit card information.

Texas Crazy follows PCI Data Security Standards, designed to strengthen company policies, procedures, and technical systems for the purpose of safeguarding your cardholder data.

Payments

Payment MethodsOnline Payments – We accept MasterCard, Visa, Discover, American Express and Paypal. When you select the Paypal option, you can pay by Discover, American Express, Mastercard, Visa, PayPal Balance, Paypal and Echeck (Echeck requires having an account at Paypal) from your bank checking or savings account. You may also order by check online and mail your check to the address listed on your email invoice.

Mailed Payments – We accept MasterCard, Visa, Discover, American Express, personal checks, company checks, cashier’s checks and money orders.

Phone Payments – Call toll free 877.892.7299 or 325.268.4000

Ordering

Online Orders – We ship to postal addresses in the United States and International.

Mailed Orders – For your convenience orders may be sent to us using the printable order form enclosed with your card details, personal or business check, or money order.

APO / FPO Orders – before placing your order, please verify the items you wish to send meet Overseas Military Mail guidelines for your zip code listed here.

International orders – When placing orders international customers agree to pay all additional international postage to TexasCrazy by an additional transaction (calculated after we receive your order). Also, all order related international fees (customs, tariffs, taxes, etc.) due are to be paid by the customer directly to the authorized government collection agencies.

Texas Crazy uses what is called a “clickwrap” sales agreement as part of the order process. How this works: as you prepare your phone, fax, mail, or online order please read and agree to the terms of sale for this transaction.

We encourage you to read the sales agreement, as it lets you will know how we plan to handle your order and also the areas that we are depending on you (accurate billing information, returns handling, your shipping preferences, etc.). While aspects of the order process may be mentioned in other places on the website, the customer current sales agreement posted on this website at the time of your order is considered the final reference.

Go to Current Sales Agreement.

Shipping

Unless oversize, orders normally ship standard ground via USPS, UPS or FedEx. Be advised our desire is to ship your order as soon as possible, but refer to merchandise descriptions of individual products for items that may have extended ship times. Once an order has been shipped you will be sent the related tracking number by email.

Occasionally our customers have special shipping requirements. Please call us at 877.892.7299 during normal business hours or use the email form on our Contact Us page to let us know your request. Normally a separate charge will be made for shipping upgrades or special handling.

Additional shipping charges do apply for orders placed requesting shipment to US PO boxes, HI, AK, APO/FPO, and International addresses. For those types of orders a separate shipping charge for the upgrade will be reflected on your monthly cardholder statement.

Express delivery on some items may be available. As you check out you will have an opportunity to request faster shipping. For those types of orders a separate shipping charge for the upgrade will be reflected on your monthly cardholder statement.

Sales Tax

We collect sales tax on all merchandise orders delivered to Texas addresses.

In accordance with Texas law, companies or individuals that wish to claim exemption from Sales or Use Tax on orders delivered to Texas addresses are required to provide Texas Crazy with a signed copy of one of the two certificates shown below:

Texas Resale Certificate form or Texas Sales and Use Tax Exemption Certificate form.

Tax exempt online orders, please fax a copy of the certificate to Texas Crazy immediately after placing an order. A signed Texas state sales tax certificate on file allows us to remove the tax on your online order when we collect payment.

Tax exempt orders may also be mailed in as follows: select and fill in your information on the applicable certificate listed above. Then print out, sign and send the certificate to Texas Crazy with a copy of your completed printable order form and payment. We will process the order as soon as state certificate, order form and payment is received.

Tax exempt orders and signed Texas sales tax forms may also be faxed to 206.338.4057. Please use the email form on the Contact Us page if you have any questions.

Customer Satisfaction

We want you to be satisfied with the products and service that you receive from Texas Crazy. Our goal is for you to visit us regularly and also tell your friends about us.

If you are not satisfied, please call us at 877.892.7299 during normal business hours or use the email form on our Contact Us page to let us know your request.

Returns

We want you to be happy with your purchase from Texas Crazy. We have established a 15 day return policy with no restocking fee (customer pays return shipping). Volume discounted, leather die stamped, framed art, sculptures, giclee prints, cowboy boots, furniture, rugs, hand crafted, and custom items are not returnable.

Please use the email form on our Contact Us page to send us any repair/exchange/return related communications.

Privacy

As a browser or purchaser of items from Texas Crazy, your privacy is important to us. We collect user information we believe is necessary to administer our business, to advise you about our products, and to provide you with great customer service. We do not sell customer information. However, we do maintain and share information with our service providers and suppliers for the purpose of quick order processing and shipping, improving existing products, developing new products and services that may be of value to you, and as required by law.

For the convenience of customers, we also provide customer information accounts which save your latest personal and shipping information on-line. However, an account is not required to purchase items from this website. We remove customer credit card numbers from Texas Crazy servers after customer purchases are completed.

Texas Crazy also uses “cookies” to enhance user experience on this website. You are welcome to browse without cookies by adjusting your internet browser’s preferences. However, this may interfere with your ability to enjoy the full range of capabilities of our website.

For more details, here’s the link to the Texas Crazy privacy policy.

Email Subscription

TexasCrazy periodically sends out emails to folks who have asked to know about our new items, product specials and fun information that may help celebrate Texas.

To subscribe to our mailing list, enter your email address:

To remove (or unsubscribe) yourself from our mailing list, please use the unsubscribe link at the bottom of a recent email from us.

Product Suppliers

If you are an artist, craftsman or manufacturer of merchandise that celebrates Texas and would like to show your products on Texas Crazy, please click here (requires a functioning email address).

Creative Submissions

From time to time and at their option individuals or organizations outside our company may send us creative submissions (CS). This CS may include but is not limited to images, stories, jokes, comments, ideas, opinions and items being presented for consideration for sale on the website. Unless otherwise waived in writing by Texas Crazy, such submission shall constitute an offer of use by Texas Crazy of the CS. If accepted, Texas Crazy shall not be limited in any way in its use in perpetuity, commercial or otherwise, of all or part of the CS, except by the owner of the CS indicating to us prior to use.

As it applies to merchandise being offered for sale and related support materials from a supplier, Texas Crazy agrees not to use any supplier provided CS except with the supplier’s express permission. Upon completion of any sales relationship and at the supplier’s request, Texas Crazy agrees to remove any or all of the supplier’s CS from display.

Submitters of CS, certify that they are the rightful and current holder of related CS’s copyrights, trademarks, privacy and other personal and proprietary rights and that to the best of their knowledge, no CS submitted to Texas Crazy will violate any right of any other party (submitters are reminded that they should not post copyrighted material they do not own without the permission of the copyright owner or post material that infringes on the third party privacy, publicity or defamation rights of others). Submitter also agrees that no CS submitted by you to Texas Crazy will be or contain anything that is abusive, illegal or obscene. You further understand that CS posted by a submitter to or by means of this website is considered to be non-confidential. You are and shall remain solely responsible for the content of any CS you submit.

Special note: should an individual or company find its copyrighted CS posted on this website without prior approval, please notify us with the details. Once verified, at your request we will remove it.

Terms of Use

Texas Crazy retains all rights to this website including its design and content, copyrights, trademarks, privacy rights, personal and proprietary rights. These materials may not be reproduced in any manner for the purposes of selling, modifying, copying or displaying any of the content in any form or location without advance written approval from Texas Crazy. But if you ask us real nice in writing and have a pretty good reason, we may let you use some of it.

All information made available at this website is made available AS IS, without any warranties of any kind. While we desire your browsing experience to be enjoyable, Texas Crazy make no representations regarding the reliability, quality, completeness or timeliness of the content provided on this website. Nor does it warrant that this website will operate error free or be free of computer viruses. User agrees to hold Texas Crazy harmless for any incidental use of this website.

By accessing this website or purchasing our products, you agree to abide by the terms, conditions, and current sales agreement listed on this “Customer Service Center” page. Using this website is your indication that you accept these terms. If you do not agree with or accept these terms, do not use this website. You understand Texas Crazy may change these terms without notice by revising this page. If you have any questions, please contact us. v.20160427